THE RICHMOND ACADEMY OF MUSIC AT RITZ MUSIC STUDIO
TERMS & CONDITIONS
Payment
Your initial trial lesson will be booked and invoiced by The Richmond Academy of Music and are to be paid via bank transfer or using the online payment link found on your invoice before the date of your lesson. Subsequent lessons will be paid by monthly standing order directly to your teacher. We take payments for 42 lessons annually June to June with the cost spread over 12 months. This allows your teacher to exclusively reserve your lesson day and time for you all year round.
With 48 hours notice, any missed lesson will remain in credit to be made up during the year at a mutually convenient time to you and your teacher.
After the first year, if you have a number of lessons in credit, we will agree a short payment holiday to bring your lesson number up to date. Should you require more than 42 lessons per year these can be booked with your teacher who will invoice separately for the required number of lessons.
You can cancel your lessons anytime with one months notice upon which time you will receive a closing balance invoice calculated by the number of lessons attended to that date had you paid full price and not spread the cost over 12 months.
Depending on when you join, the number of lessons you will receive will be calculated until the renewal date in June and your subscription will begin at the start of the next month. Any lessons between your joining date and the start of the next month will be invoiced directly by Ritz Music Studio individually.
With 1, 5 or 10 lesson options, these will be invoiced in total prior to the first lesson.
If you have any queries regarding payments, we can be contacted on accounts@ritzmusicstudio.com.
Lesson times and dates can be arranged directly with your teacher once you have attended one trial lesson and have decided to continue. Please note that, once a day and time for your lesson has been suggested it will only be confirmed once payment is received therefore this is subject to change until receipt of the trial lesson fee.
Attendance
Once you have paid your tuition and scheduled your lesson time, it will be held just for you. You have contracted the exclusive use of that time for your scheduled lesson. Regular attendance at lessons is necessary to ensure continuous progress. Absences will not be credited or refunded unless the teacher receives a minimum of 48 hours notice. Regular cancellations leading to a teacher having to repeatedly alter their schedule, may lead to your lesson slot being offered to another student. If you are running late or cannot attend your lesson, please contact your teacher directly.
Additional Fees
The cost of coaching does not include music books, accompanist fees or fees paid for examinations. Those will be paid separately.
Cancellations
The Richmond Academy of Music at Ritz Music Studio have a 48 hour cancellation policy. It is the responsibility of the student (or parent/guardian of) to notify the teacher directly by email or preferably by text, if they must cancel or reschedule a lesson. This ensures that your teacher has enough time to make any necessary changes to their lesson schedule. If students do not give sufficient notice, they will be charged for their lesson. In the case of illness or emergencies, it is at the teachers discretion to provide students with the opportunity to make up their missed lesson, however, rescheduled lessons are not guaranteed.
NEW MEMBER INFORMATION
Welcome to The Richmond Academy of Music at Ritz Music Studio!
We are so happy to welcome you as a member and below is some useful information for you if this is your first time visiting the studio.
Getting here
By train/underground – we are located approx. 7 minutes walk from Richmond Station (use station side exit next to platform 7). By bus – Bus numbers 33, 337, 493 & 969 all stop right outside shop (‘Church Road’ bus stop). Parking – Free parking on Sheen Road after 2pm (zone starts approx. 100m from shop)...otherwise there are parking meters very close by.
Studio Address: Ritz Music Studio, 88 Sheen Rd, Richmond, TW9 1UF When you arrive:
Our reception is only open on certain days and times so when you arrive for music lesson, please ring the doorbell and wait for your teacher to come and collect you at the door. Please note, your teacher may be just finishing off a lesson and so may be a minute or so but rest assured you will get your full lesson length and there is always other teachers on hand to let you in If you arrive early, please wait in the waiting room for your teacher to collect you.
Keeping you Safe
We advise washing hands before and after your lesson. There is a toilet on the first floor. All equipment is disinfected after each lesson and the whole Studio is deep cleaned twice per week. Hand sanitiser is available at the door. Our fire procedures can be found at numerous places around the studio with an assembly point on Alton road passageway. Teachers on site will assist in the event of a fire or emergency.
Running Late & Cancellations
Once you have been assigned a teacher, all correspondence regarding running late, cancellations, illness or changes to lesson days or times should be held directly with your teacher. The details of your teacher will have been sent to you upon confirmation of your lesson. If you haven’t received these, please request them. As mentioned, our reception is not always manned so if you call the main reception or contact the booking email, this may not be picked up, your teacher needs to be told directly please.
Have a wonderful time and if we can help with anything, exams, auditions, equipment, please just ask, we’re here to help.
Thanks so much and enjoy your lessons, we are a multi award winning private music school so you’re in good hands!
‘The Richmond Academy of Music’ at Ritz Music Studio
lessons@ritzmusicstudio.com | +44 (0) 208 332 1488 | ritzmusicstudio.com
