TERMS & CONDITIONS

By using our website, placing an order for goods and/or registering as a member of our websites you confirm your agreement to our terms and conditions, including the Privacy Policy, as set out below:

Conditions
An order for goods placed by you, the buyer through our websites shall be subject to these terms and conditions
All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
Nothing in these terms and conditions shall affect the statutory rights of any consumer

Orders
All orders for goods shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions
You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly
No order submitted by you, the buyer, shall be deemed to be accepted by us unless and until we confirm acceptance of the your order by e-mail (where applicable) or by telephone
We are entitled to refuse any order placed by you and will not be required to provide an explanation

Goods

All products are offered subject to availability
The goods may differ slightly from the images shown.
We reserve the right to substitute products of a similar description and standard if the requested goods are not available but will use reasonable endeavours to match your order exactly. In the unlikely event of you receiving a substituted product you, the buyer, shall be entitled to return the goods for a full refund within 10 working days from the date of delivery, should the substituted product not be acceptable to you.

Price and Payment
The price of the goods will be the price quoted on the website at the date the order is received and will include VAT in the United Kingdom unless specified otherwise
We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of the goods to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture)
In the unlikely event of there being such an increase in the price of the goods you, the buyer, shall be entitled to cancel the order at any time before delivery

Website

We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these
All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods
We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability

General
We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected
English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts
The headings in this Agreement are for convenience only and will not affect their interpretation

Queries and Complaints
We aim to respond to e-mail, faxed and written queries within 24hrs.
In respect of complaints, we will consider the nature of the complaint and will contact you within 21 days of the complaint giving you the result of the enquiries and what we propose should be done